1. What is Virasat?

Virasat is a UK-based Pakistani fashion brand offering modern, effortless Pakistani pret for the culturally confident woman. Our collections bring together traditional Pakistani aesthetics with contemporary, wearable styles.

2. Where is Virasat based?

Virasat is based in the UK and offers worldwide shipping, making Pakistani pret accessible to women wherever they are.

3. Do you offer worldwide shipping?

Yes. We offer worldwide shipping. Shipping options and applicable charges are calculated according to your destination and order details at checkout.

4. How long does it take to process my order?

In-stock pret items are generally processed and dispatched within 1–3 business days.

Made-to-order and preorder items may take approximately 4–6 weeks before dispatch.

5. How are UK orders shipped?

UK orders are shipped via Royal Mail. Available standard and express shipping options can be selected at checkout.

6. How are international orders shipped?

Items dispatched directly from Pakistan are shipped via RapidEx. International shipping charges are calculated based on the weight of the parcel (per kg) and are shown at checkout.

7. Will I receive tracking information?

Yes. Once your order has been dispatched, tracking details will be provided so you can follow your shipment.

8. Will I have to pay customs or import duties?

International orders may be subject to customs duties, import taxes, or other charges imposed by your destination country. Any such charges are the responsibility of the customer.

9. Can I return my order?

Virasat follows a strict No Return and No Refund Policy. All sales are final, except where an item is received damaged, defective, or incorrect and the issue is approved following review.

10. Can I exchange an item if the size doesn't fit?

We maintain a strict No Exchange Policy. Exchanges due to incorrect size selection, change of mind, personal preference, or color preference cannot be accommodated.

Please review our Size Guide carefully before placing your order.

11. What if I receive a damaged or incorrect item?

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Include your order number and clear photos or videos of the issue so our team can review your request and determine the appropriate resolution.

12. How do I choose the right size?

Please consult our Size Guide before placing your order. Sizes may vary depending on the specific outfit style, cut, and fabric, so we also recommend checking the fit notes and measurements provided on the individual product page.

If you are unsure about your size, contact us before placing your order.

13. Can I change or cancel my order after placing it?

Orders are processed after confirmation, so changes or cancellations may not always be possible. Please contact our customer support team as soon as possible if you need assistance with an order.

14. How can I contact Virasat?

For quick order assistance, sizing questions, and styling inquiries, you can contact us through:

WhatsApp: 07397858928
Instagram: @wearvirasat_
Email: [Support Email Address]

15. What are your customer support hours?

Our customer support team is available:

Monday – Saturday
9:00 AM – 6:00 PM (GMT)

We aim to respond to customer inquiries as promptly as possible during our support hours.